Returns & Refunds Policy
Oakzola LLC | www.oakzola.com
Last Updated: October 28, 2026
At Oakzola LLC, customer satisfaction is important to us. We want you to feel confident when shopping with us.
1. 30-Day Return Policy
We accept eligible return requests within 30 days of delivery.
To request a return, please contact us at salem@oakzola.com with your order number and the reason for your return.
2. Return Eligibility
To qualify for a standard return:
The return must be requested within 30 days of delivery.
The product must be in its original condition, unused, and undamaged.
Original packaging, accessories, manuals, and included components should be returned when applicable.
Proof of purchase or an order number is required.
Items that arrive damaged, defective, or incorrect will be reviewed separately.
3. Non-Returnable Items
For health, hygiene, and safety reasons, certain products may not be eligible for standard returns, including:
Opened personal care or hygiene products
Perishable goods
Customized or personalized products
Items marked as final sale, where permitted by law
Any applicable return restrictions should be disclosed on the product page or before purchase. These restrictions do not limit rights provided by applicable law.
4. How to Request a Return
To initiate a return:
Email salem@oakzola.com.
Include your order number and the product you wish to return.
Explain the reason for your return.
Wait for return instructions before sending the item.
Please do not ship items back without contacting us first.
5. Return Shipping Costs
For standard returns due to a change of mind, customers may be responsible for return shipping costs.
If you receive an incorrect, damaged, or defective product, contact us so we can review the issue and arrange an appropriate resolution, including return shipping where applicable.
Any applicable return shipping charges will be communicated before the return is processed.
6. Refund Processing
Once we receive and inspect an eligible returned item, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method.
The time required for the refund to appear in your account depends on your bank or payment provider.
Original shipping charges may be nonrefundable for standard change-of-mind returns, except where required by law.
7. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us promptly.
Include your order number, a description of the issue, and photographs when available.
We will review the issue and offer an appropriate resolution in accordance with applicable law.
8. Exchanges
If you would like a different product, size, or variation, please contact us to discuss available options.
Exchanges are subject to product availability.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered fulfillment or has shipped.
10. Contact Information
For returns, refunds, exchanges, or order-related questions:
Oakzola LLC
Email: salem@oakzola.com
Website: https://www.oakzola.com
Thank you for shopping with Oakzola!